CRM Module

CRM - Integrated CRM Module (with GSM And CTI interface)

	Executive Summary
	Modules
	Description
	Salient Features

Executive Summary

In today’s industry scenario the basis of growth not only depends on the marketing strategy of the
company but also on the quality of service provided by the company to their existing clients and their future clients.
As well as know that customer retention has become the backbone of any company’s growth, our
automated system gives the company an edge to do so. This module has been designed in such a way that it is highly user friendly and can be customized according to the company’s working needs.

Modules

This integrated solution consists of Four modules:

• Caller ID Module
• Tele-Calling Module
• CRM module
• B2C Module

Modules

This integrated solution consists of Four modules:

• Caller ID Module
• Tele-Calling Module
• CRM module
• B2C Module

DESCRIPTION

Caller ID Module identifies the Caller prior to answering the call and sends the request to CRM Module which displays the Sales-Order-Feedback history of the Caller.
Using Tele-Calling Module the tele-caller can call the person from the software itself and can talk using a Headphone Set. This makes the work of the tele-caller very easy as he/ she doesn’t have to pick up the phone every time a call has to be made. Further the feedback of the call can be entered in the software while the call is in progress thus saving time and increasing efficiency. The incoming calls can also be answered through this module. Also the system has an ability to auto-answer the calls received by it. This
software is a total replacement of IVR based systems at a very nominal cost compared to IVR systems.

CRM module manages all the details of callers/clients. Also the various reports can be generated from this
module which is as under:
• Calls received
• Calls made
• Calls made with results
• Calls to be completed

B2C MODULE
This module provides a fast and reliable way of advertising using modern technique to reach out to the customers. It uses SMS (Short Messaging Service) provided by all Mobile Service providers as a mode to marketing.

Salient Features

Caller ID based solution.

Uses a Headphone set to make/ receive calls from the computer.

Auto Answering Facility.

SMS Broadcasting Facility.

No need of telephone set.

Highly user friendly.